Introduced New DB

db/schema/helpdesk_conversations.ts

@@ -0,0 +1,59 @@
+import {
+    pgTable,
+    uuid,
+    timestamp,
+    text,
+    bigint,
+} from "drizzle-orm/pg-core"
+
+import { tenants } from "./tenants"
+import { helpdesk_contacts } from "./helpdesk_contacts"
+import { contacts } from "./contacts"
+import { customers } from "./customers"
+import { authUsers } from "./auth_users"
+import { helpdesk_channel_instances } from "./helpdesk_channel_instances"
+
+export const helpdesk_conversations = pgTable("helpdesk_conversations", {
+    id: uuid("id").primaryKey().defaultRandom(),
+
+    tenantId: bigint("tenant_id", { mode: "number" })
+        .notNull()
+        .references(() => tenants.id, { onDelete: "cascade" }),
+
+    channelInstanceId: uuid("channel_instance_id")
+        .notNull()
+        .references(() => helpdesk_channel_instances.id, { onDelete: "cascade" }),
+
+    contactId: uuid("contact_id").references(() => helpdesk_contacts.id, {
+        onDelete: "set null",
+    }),
+
+    subject: text("subject"),
+
+    status: text("status").notNull().default("open"),
+
+    priority: text("priority").default("normal"),
+
+    assigneeUserId: uuid("assignee_user_id").references(() => authUsers.id),
+
+    lastMessageAt: timestamp("last_message_at", { withTimezone: true }),
+
+    createdAt: timestamp("created_at", { withTimezone: true }).defaultNow(),
+
+    customerId: bigint("customer_id", { mode: "number" }).references(
+        () => customers.id,
+        { onDelete: "set null" }
+    ),
+
+    contactPersonId: bigint("contact_person_id", { mode: "number" }).references(
+        () => contacts.id,
+        { onDelete: "set null" }
+    ),
+
+    ticketNumber: text("ticket_number"),
+})
+
+export type HelpdeskConversation =
+    typeof helpdesk_conversations.$inferSelect
+export type NewHelpdeskConversation =
+    typeof helpdesk_conversations.$inferInsert